Top 10 Things to Look for in an AI Software Development Company

Idris

4 min

Nov 8, 2024

AI in recent years has been on everyone's mind—ChatGPT this, Google Gemini that. We know everything we could know about these AIs, and if we don’t, well, I guess the best way to find out is to just ask them. But what about the companies behind this software? How does one accurately differentiate a good AI development company from a great one? What are some good qualities of an AI software development company?

You don’t need to look that up on an AI too. We’ve already made a list of the top 10 things that are important factors to take into consideration for you. And considering we at Ink In Caps developed the “future of retail experience” for Deloitte that had AI integration in it, who better to make this list than us.

Industry-Specific Experience

It’d be counterproductive if you hired an AI development company whose only experience is creating chatbots to develop an AI solution to optimize your company's workflow for you. It's important to look for companies that have prior experience in developing AI for workflow optimization because they’d be more experienced in dealing with your needs and would also lead to better outcomes.

Custom AI Solutions

AI is all about customized experiences and unique interactions, so why go for a company that has only one type of AI that they repackage and serve to all their clients? Look for a company that's willing to put the work in to customize an AI-based solution for your specific and unique needs, one that can adapt to your unique requirements and seamlessly be integrated.

Proven Track Record with AI Projects

Has the company delivered successful AI projects? They should have case studies showing their successful AI campaigns. You can also see if what they’ve worked on is relevant to your needs or not. Client testimonials are also a very good sign of a strong grasp and expertise in AI development.

Scalability and Flexibility

Just like a company grows over time—more employees come in, a bigger office is required, and more resources are needed—an AI also needs to grow with time. It can’t be relied on if it's not scaled along with the company's growth, as data grows or as the tasks the company does get more complex.

Transparency and Collaboration

Communication is important in any kind of relationship, especially a professional one, so it is important to find a company that is transparent about the timelines or any hiccups or challenges they come across during development and their progress with it too. It's also important for them to be willing and able to collaborate with your in-house team, so make sure that your goals align.

Focus on Ethics and Data Privacy

The use of AI can come alongside ethical concerns. Many cases have been witnessed where an individual's intellectual property, such as art or written content, has been taken without their knowledge and with no compensation to train AI. This isn’t considered ethical, especially when it comes to using the data of the users. Look for a company with a strong and resolute moral compass when it comes to AI and how they train them.

Strong Problem-Solving Abilities

When developing an AI, many issues arise that require not just technical knowledge but also creativity on the AI development company's part. Of course, they’d need to have good problem-solving skills to come up with solutions to whatever issues may arise. This is the main ability that differentiates a good AI development company from a great one.

Post-Deployment Support and Maintenance

You have the AI, and it works absolutely fine for the first few months, but then suddenly there's an issue. Maybe it was trained improperly, and you find out there’s a bias in its decision-making. You’d obviously want a company that would, even after the AI solution development is done, come in and fix it for you. That is why you need to ask the companies about what support they would provide post-deployment, which includes updates and bug fixes. Sometimes you need to continuously observe the AI to make sure it's running smoothly.

User-Friendly AI Interfaces

The company may be amazing at developing AI and also very quick, but what is the point if your team cannot use the AI effectively? An AI development company should not only create advanced AI but also AI that has user-friendly dashboards and tools that can be picked up and used by anyone so that the AI can be used to its full potential.

Cost and Time Efficiency

Last but not least, the most important factor is money. It is important to look for a company that will give you the most bang for your buck—a company that has a clear pricing structure, and one that provides realistic timelines so that you aren’t stuck paying unnecessarily for a long, drawn-out phase of just development.

In conclusion, an AI company to develop an AI solution for you needs to be picked carefully based on your specific needs, and to meet your standards, it’s counterproductive to pick one that is great but has no experience with the kind of task you want them to complete. There are many more factors to consider when selecting an AI development company, and these are just a few of them that we think are the most important. If you want to see the case study of the AI assistant we developed for Deloitte, you can find that in our website's Our Work section.

About the Author

Idris
Content Writer