Deloitte’s Future of Retail Experience CENTER

client

Deloitte

solution

Experience Center Holobox, Object Recognition Table, AI-Powered Sales Assistant

Deloitte, a global leader in consultancy, envisioned a revolutionary approach to showcasing its consultancy capabilities in the retail sector. With a focus on creating immersive experiences, Deloitte partnered with Ink In Caps to establish the Dot Hub AI Experience Center at their state-of-the-art office in Bangalore. The objective was clear: to provide clients and prospects with a tangible, visually enticing glimpse into the future of retail journeys.

The highlight of the event, an AI-powered sales assistant named Nova.

Object Recognition Table with a User Journey Flow

Objectives

The primary objective of the Experience Center was to create an experiential platform that showcases cutting-edge innovations and technology. It aimed to provide customers with a holistic understanding of Deloitte's retail solutions, fostering deeper engagement and comprehension. The focus was on delivering a futuristic retail journey that seamlessly blended physical and digital elements while offering personalized experiences through leveraging AI Assistant in the Experience Center.

Execution

The execution of the Tech Experience Center involved meticulous planning and collaboration across multiple departments. It began with a comprehensive analysis of Deloitte's consultancy offerings and user journey mapping. Hardware and software solutions, including the innovative Holobox and Object Recognition Table (ORT), were deployed to enhance the immersive experience. However, the standout feature of the Experience Center was the integration of an AI Sales Assistant. This intelligent avatar, powered by advanced machine learning and natural language processing, offered personalized product recommendations, customization options, and real-time assistance to customers. With a human-like interface and multilingual capabilities, the AI Assistant redefined customer engagement in the retail space.

Technically Sight

Behind the seamless user experience of Deloitte's Experience Center lies a robust technological infrastructure designed to elevate every touchpoint of the retail journey. The integration of Holobox, an Object Recognition Table (ORT), and the AI Assistant required meticulous planning and execution. Holobox enables users to explore products from multiple perspectives, providing a comprehensive view of each item. The ORT utilizes advanced object recognition technology to offer detailed insights into product attributes and customization options. The AI Sales Assistant, powered by sophisticated algorithms and natural language processing, engages users in lifelike conversations, delivering personalized recommendations and assistance in real-time. Each component of the Experience Center is seamlessly integrated, ensuring a cohesive and immersive user experience from start to finish. Through continuous innovation and technological expertise, Ink In Caps has successfully leveraged these cutting-edge solutions to bring Deloitte's vision of the future of retail to life.

Result

The inauguration of the Deloitte Experience Center marked a significant milestone in the company's journey towards redefining the future of retail consultancy. With Holobox, ORT, and the AI Assistant at its core, the center offers clients and prospects an immersive and interactive experience like never before. The integration of advanced technologies has not only enhanced user engagement but also positioned Deloitte as a frontrunner in shaping the future of retail experiences within their Tech Experience Center.